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What do I do if I’m making a claim online and I don’t receive an authentication code?
We apologise that you are having trouble making a claim online. We take the protection of our customers' information very seriously and always apply appropriate levels of security.
For us to verify who you are, when you log in, we will send you an authentication code to either a mobile phone number or email address, which you provided when taking out your policy with us.
If your details are not recognised, we unfortunately cannot send you a code to verify your identity.
If you have not received an authentication code to complete security checks, please contact our claims team to report your claim on 0345 165 5796
Make a car insurance claim
Bought your Ageas Car Insurance through a broker, partner or intermediary? Please get in touch with them to make any changes to your policy. Unfortunately we are unable to help with this directly.
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