How will my complaint be dealt with?

We'll try to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to:
 
  • Let you know we've received your complaint and when you can expect a response from us
  • Let you know who is dealing with your complaint

Find out more about our complaints process

Make a car insurance claim

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Related questions

Will making a claim affect my No Claims Discount How will my vehicle be repaired? Will I get a courtesy vehicle? What happens if my vehicle is confirmed a total loss? What claims can I make online? What do I need to report a claim online?

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