How do I pay my excess?
You will need to pay your excess as part of your claim.
If your vehicle is repaired by a garage you will pay your excess directly to them. If your vehicle is damaged beyond repair, then we will deduct the excess from the settlement value.
Please be aware, if you choose to use your own repairer, you may have to pay an additional excess.
You can also check your Statement of Fact to review your excesses in more detail. You’ll find this in your online account or your policy confirmation email.
Was this information helpful?
Thank you for your feedback
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.