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Help with Claims
What do I do if I’m making a claim online and my details aren’t recognised e.g. policy number, date of birth?
Car Insurance: Help with Claims
If your details are not recognised, we unfortunately cannot send you the authentication code to complete necessary security checks. Below are common reasons why your details may not be recognised and advice on things to check...
What can I expect when I make an online claim?
Car Insurance: Help with Claims
As your insurer, we're here to help make claims as easy as possible. We understand that making a claim can be a worrying and stressful time for you...
I’ve just had an accident. What should I do?
Car Insurance: Help with Claims
Don't worry, we are here to help. Here's what you should do next: • Make sure you and your passengers are safe...
I’ve had an accident abroad. What should I do?
Car Insurance: Help with Claims
Please call +44 1242 715 929
What is a policy excess?
Car Insurance: Help with Claims
A policy excess is the amount you have to pay towards the cost of your claim. There are different excesses that may apply...
How do I pay my excess?
Car Insurance: Help with Claims
You will need to pay your excess as part of your claim. If your vehicle is repaired by a garage you will pay your excess directly to them...
Will my policy cover me?
Car Insurance: Help with Claims
You can find out what your motor policy covers you for by checking your policy booklet. Your policy booklet will also tell you what excesses may apply.
Information relating to the repair of your vehicle
Car Insurance: Help with Claims
Manufacturer's warranty - If your vehicle is still within the warranty period, any repairs carried out by our approved repairer will not affect this on the basis that repair methods will follow those specified by the manufacturer...
Will making a claim affect the cost of my policy?
Car Insurance: Help with Claims
Making a claim can sometimes lead to an increase in renewal price, but this often is based on the individual circumstances of the incident...
Make a car claim
Our online claims service is the quick, safe and easy way to register a new claim.
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