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Help with Renewals
How do I renew my car insurance policy?
Car Insurance: Help with Renewals
You can renew your policy online by following these steps: Log in to your online account...
I don't want to renew my policy
Car Insurance: Help with Renewals
To cancel your policy at renewal: Select 'My car'
How do I cancel my renewal?
Car Insurance: Help with Renewals
To cancel your renewal please follow these steps: Log in to your online account...
I've missed my renewal date
Car Insurance: Help with Renewals
We are sorry to hear you missed your renewal date. If you would like to provide your payment details, then please call us...
Why is my renewal price different?
Car Insurance: Help with Renewals
Your renewal price is based on our latest datasets and you won't be charged any more than the equivalent new business price...
Can I change my current policy after I've received my renewal invite?
Car Insurance: Help with Renewals
If you need to make a change to your policy after you’ve received your renewal invitation, then please speak to a member of our Live Chat team via our Virtual Assistant or call us...
How do I change my payment details for renewal?
Car Insurance: Help with Renewals
You can renew your policy and change your card details online by: Under the ‘Renewals’ tab click ‘Renewal Invitation’ to view your renewal or select ‘Renew My Policy’ to renew...
How can I stop my auto-renewal?
Car Insurance: Help with Renewals
To stop your policy from automatically renewing please log in to your account...
Why won't you cover me anymore?
Car Insurance: Help with Renewals
We use a range of information to see whether we can provide a quote. If we can’t provide one to you today, please try us again in future because we do review this information regularly.
Can you improve my renewal price?
Car Insurance: Help with Renewals
We want to make renewing easy. We think it is fairer and more convenient for our customers if we provide our final price from the outset based on the information we hold for you. We don't offer discounts...
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.