Home insurance claims

• Check your excess. You can check this, your cover limits and details of endorsements in your Statement of Fact, which can be found in your online account or policy confirmation email.
• Check that you are covered by reading your policy document, which you can find in your online account or policy confirmation email. Or you can check examples of our policy documents - Ageas.

What you need to know

• It’s better to make a claim before you get any repairs carried out.
• Tell us about an incident even if you are not claiming for your damage.
• The sooner you report your claim it could reduce the overall cost of the claim.

Check if you can make your claim online

You can make a claim online for the following:

• • Escape of water
  • Storm damage
  • Accidental damage
  • Loss of personal belongings
  • Theft of personal belongings
  • Freezer food.
    
    

Make a claim

• • Your policy number. You can find this on your confirmation email or documents in your online account.
  • Details of what happened, where and when.
  • Photos of the damage to the cars or dashcam footage.
  • Any witness contact details.
  • Third party details including their vehicle registration and details.

The more details you can give us, the quicker we can progress your claim.

Make a claim

We’ll usually:

• Check that you’re covered by your insurance.
• Confirm how much excess you’ll need to pay.
• Send a link so you can upload photos or documents.
• Review your claim and keep you updated.
• Help organise repairs – we have a huge network of approved repairers. We can help pick the best one for you and take care of everything.
• Tell you if your car is repairable straight away.
• Tell you what will happen next.

Browse our home claims FAQs, for answers to questions about:

• Accidental damage
• Building or contents damage
• Fridge or freezer food
• Leaking or freezing water and oil
• Storm damage and complaints.