OPTIONAL COVER CLAIMS
If you need to make a claim, or contact us about an existing claim, please call your dedicated claims handler on the number provided when you reported your claim.
Home emergency cover
The claims handling services for Home Emergency cover are provided by AXA Assistance (UK) Limited.
Please click here to make a claim online.
Alternatively, please call 0345 166 6358.
Lines are open 24 hours a day.
Home excess protection
The claims handling services for Home Excess Protection are provided by AXA Assistance (UK) Limited.
You can make a claim 24/7 using the Online Claims Portal, alternatively please call 0345 168 5126.
Lines are open 9am-5pm, Mon-Fri.
Home excess protection claims
Legal expenses
The claims handling services for Legal Expenses are provided by Arc Legal Assistance Limited.
Please call 0345 166 6359.
Lines are open 24 hours a day.