Help and support NEW

Policy support
Claims FAQs
Accessibility & document formats
Money worries
Life events
Health and wellbeing

 

Policy support

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Car insurance
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Home insurance
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Other products

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Money worries

> Financial and affordability support
> Payment relief support
> Help with fraud issues
> Financial abuse support

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Life events

> Power of attorney
> Bereavement
> Probate support
> Serious illness support

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Health and wellbeing

> Mental health support
> Serious illness support
> Physical disability
> Dementia and Alzheimer's

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Register a claim online

Our online claims service is the quick, safe and easy way to register a new claim.

Register a claim

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Car

Claims

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Get Help and support

Find information in our Help and support section or chat with our Virtual Assistant for online help or to talk to our support teams. We’re here for you.

  • Accessibility - from large print, audio and braille to website adjustments.
  • Money worries - guidance on payment concerns, fraud or financial abuse.
  • Life events - support through bereavement, redundancy or loss of capacity.
  • Health and wellbeing - help with physical and mental health challenges.

Help and support    Chat to our Virtual Assistant

We're here to support you

Find information in our Help and Support section or chat with our Virtual Assistant for online help or to talk to our support teams. We’re here for you.

Help and support   Chat to our Virtual Assistant