Post Office Insurance and Ageas Insurance have agreed a new five year partnership to offer a range of home insurance products to new and existing customers. These have been designed to offer Post Office customers a choice of cover options.

Built from scratch, with customer need at the heart of the proposition, the new products offer three different levels of cover supported by a data driven, reduced question set, refreshed mobile first journeys and a clear policy wording.

Ed Dutton, Managing Director of Post Office Insurance, said:

We have a close and enduring partnership with Ageas built up over many years and so we knew they were the people who could make insurance easy for our customers.

For us this isn’t just a new range of products it’s a completely different approach as we’ve now got an Ageas trained in-house team to deliver our customer sales and service.

This new product offering and exciting partnership offers us a significant platform to grow in one of our core verticals and we look forward to working with Ageas to build a substantial presence in this market.

Ant Middle, Ageas’s Chief Customer Officer, said:

Post Office Insurance is a well-known brand and we’re proud to be chosen as its trusted partner to continue to deliver its home insurance proposition. The teams on both sides have worked tremendously hard to create a fresh portfolio of products that make home insurance easy for Post Office customers. 

In addition to the core product underwritten by Ageas Insurance, Post Office is also partnering with a range of innovative businesses to support customers at all points. Premium Credit Limited will provide the premium finance offering, a new dedicated contact centre will be provided by FirstSource and refreshed ancillary products with enhanced cover levels will be underwritten and serviced by DAS UK.


Notes to Editors

About the new Post Office home insurance Products

The new Post Office insurance products offer three levels of cover; Gold, Silver and Bronze. The most comprehensive level of cover is offered by the Gold product which gives policy holders up to £1m of buildings and £100k of contents cover with some enhanced insurance benefits. Silver offers the same buildings cover along with £80k of contents cover, while Bronze offers up to £750k of buildings cover and up to £50k of contents cover. 

All cover levels also include access to a Legal Helplines Service which offers advice dealing with a range of topics.

Additionally, there are two products that a customer can choose for extra cover, Home Emergency and Family Legal Protection.

About Post Office

With over 11,500 branches, the Post Office network is the biggest retail network in the UK, with more branches than all the banks and building societies combined. 97% of Post Office branches are run with retail partners on an agency or franchise basis.

The Post Office provides services central to peoples’ everyday lives; 99.7% of the population lives within 3 miles of a Post Office.

We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2,000 cash machines and 99 per cent of UK bank customers can access their accounts at the Post Office.

We sell 170 different products and services spanning financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services.

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You can find out more about our home insurance here.