Help with My cover
Am I covered for voluntary driving?
Van insurance: Help with My cover
Voluntary work is work carried out by a person willingly without receiving any financial gain (except for mileage allowance). This is not something we need to record on your policy...
What does Breakdown cover include?
Van insurance: Help with My cover
We offer multiple levels of breakdown cover, from £37.50 a year. To find out more or to check if you have this cover in place, please select one of the links below...
Can I drive my van in Europe and abroad?
Van insurance: Help with My cover
You will be provided with cover as standard while you or any driver covered on your policy is driving within the European Union...
Do I need business use?
Van insurance: Help with My cover
Business use is needed if you are using your van to travel to more than one place of work.
Am I covered for caravans and trailers?
Van insurance: Help with My cover
Your motor policy will cover you using your van to tow any single trailer-caravan or broken-down vehicle while it is attached to your van and if allowed by law, provided it is not being towed for hire or reward.
Why won't you cover me anymore?
Van insurance: Help with My cover
We use a range of information to see whether we can provide a quote. If we can’t provide one to you today, please try us again in future because we do review this information regularly.
I am unable to get a quote after inputting my claim details, why is this?
Van insurance: Help with My cover
Unfortunately, we will need you to call us in order for us to help you with this.
I’ve just bought a new van – am I still covered to drive my old van when I pick it up?
Van insurance: Help with My cover
Yes, on the day you are picking up your new van you are covered for the old van until you physically collect and start driving your new van, at which point your cover will switch to the new van.
My vehicle's not showing as insured on the Motor Insurance Database
Van insurance: Help with My cover
It can take up to 72 hours for the Motor Insurance Database to be updated. Your cover will start on the date shown on your policy documents.
What does Van Legal Expenses cover include?
Van insurance: Help with My cover
We offer Legal Expenses cover, provided by the RAC, for only £21.75 a year. This cover provides up to £100,000 of cover for legal costs as well as a 24/7 legal advice helpline which can provide advice on a range of private legal matters.
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Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.