Help with My cover
Am I covered for voluntary driving?
Van insurance: Help with My cover
Voluntary work is work carried out by a person willingly without receiving any financial gain (except for mileage allowance). This is not something we need to record on your policy...
Am I covered for caravans and trailers?
Van insurance: Help with My cover
Your motor policy will cover you using your van to tow any single trailer-caravan or broken-down vehicle while it is attached to your van and if allowed by law, provided it is not being towed for hire or reward.
What does Van Legal Expenses cover include?
Van insurance: Help with My cover
We offer Legal Expenses cover, provided by the RAC, for only £21.75 a year. This cover provides up to £100,000 of cover for legal costs as well as a 24/7 legal advice helpline which can provide advice on a range of private legal matters.
My vehicle's not showing as insured on the Motor Insurance Database
Van insurance: Help with My cover
It can take up to 72 hours for the Motor Insurance Database to be updated. Your cover will start on the date shown on your policy documents.
What does replacement van cover include?
Van insurance: Help with My cover
Replacement van cover can be added to your policy for £21.70 a year. This optional extra gives you a hire van for up to 14 days, if your van is written off following an accident that was your fault or is stolen and unrecovered...
What does breakdown cover include?
Van insurance: Help with My cover
We offer multiple levels of breakdown cover, from £37.50 a year. To find out more or to check if you have this cover in place, please select one of the links below...
When do I get a courtesy van?
Van insurance: Help with My cover
A courtesy van is covered as standard in our policies. This will only be provided whilst your vehicle is being repaired by one of our approved repairers...
Can I drive my van in Europe and abroad?
Van insurance: Help with My cover
You will be provided with cover as standard while you or any driver covered on your policy is driving within the European Union...
Do I need business use?
Van insurance: Help with My cover
Business use is needed if you are using your van to travel to more than one place of work.
Can I drive other cars or vans?
Van insurance: Help with My cover
You are not covered to drive other vehicles.
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