Help with My cover

Am I covered for voluntary driving?

Van insurance: Help with My cover

Voluntary work is work carried out by a person willingly without receiving any financial gain (except for mileage allowance). This is not something we need to record on your policy...

What does Replacement Van cover include?

Van insurance: Help with My cover

Replacement Van cover can be added to your policy for £21.70 a year. This optional extra gives you a hire van for up to 14 days, if your van is written off following an accident that was your fault or is stolen and unrecovered...

I’ve just bought a new van – am I still covered to drive my old van when I pick it up?

Van insurance: Help with My cover

Yes, on the day you are picking up your new van you are covered for the old van until you physically collect and start driving your new van, at which point your cover will switch to the new van.

Can I drive my van in Europe and abroad?

Van insurance: Help with My cover

You will be provided with cover as standard while you or any driver covered on your policy is driving within the European Union...

I am unable to get a quote after inputting my claim details, why is this?

Van insurance: Help with My cover

Unfortunately, we will need you to  call us in order for us to help you with this.

Can I drive other cars or vans?

Van insurance: Help with My cover

You are not covered to drive other vehicles.

What's a policy excess?

Van insurance: Help with My cover

A policy excess is the amount you have to pay towards the cost of your van insurance claim. It is made up of a standard amount which you cannot change and a voluntary amount which you set yourself...

Do I need business use?

Van insurance: Help with My cover

Business use is needed if you are using your van to travel to more than one place of work.

When do I get a courtesy van?

Van insurance: Help with My cover

A courtesy van is covered as standard in our policies. This will only be provided whilst your vehicle is being repaired by one of our approved repairers...

Am I covered for caravans and trailers?

Van insurance: Help with My cover

Your motor policy will cover you using your van to tow any single trailer-caravan or broken-down vehicle while it is attached to your van and if allowed by law, provided it is not being towed for hire or reward.

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