Help with My cover

When do I get a courtesy van?

Van insurance: Help with My cover

A courtesy van is covered as standard in our policies. This will only be provided whilst your vehicle is being repaired by one of our approved repairers...

My vehicle's not showing as insured on the Motor Insurance Database

Van insurance: Help with My cover

It can take up to 72 hours for the Motor Insurance Database to be updated. Your cover will start on the date shown on your policy documents.

I’ve just bought a new van – am I still covered to drive my old van when I pick it up?

Van insurance: Help with My cover

Yes, on the day you are picking up your new van you are covered for the old van until you physically collect and start driving your new van, at which point your cover will switch to the new van.

What's a policy excess?

Van insurance: Help with My cover

A policy excess is the amount you have to pay towards the cost of your van insurance claim. It is made up of a standard amount which you cannot change and a voluntary amount which you set yourself...

Do I need a Green Card to drive in the EU?

Van insurance: Help with My cover

Standard policies - You will be provided with cover as standard while you or any driver covered on your policy is driving within the European Union. Essential policies - You will be covered in Europe for 90 days throughout the policy term. However, the cover will be third party only...

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