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Home insurance help

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Browse Home Insurance Questions

Cancellations

Arrow right How do I cancel my insurance policy midterm? Arrow right What are the cancellation charges? Arrow right How do I cancel my insurance policy at renewal?
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My cover

Arrow right What is home emergency cover? Arrow right What is Personal Belongings cover? Arrow right What is Accidental Damage cover?
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Making changes

Arrow right Changes you can’t yet make via your online account: Arrow right How do I change my address? Arrow right Do you charge a fee if I want to change my policy?
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Renewals

Arrow right Why is my renewal price different? Arrow right I've missed my renewal date Arrow right A guide to your home insurance renewal quote
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Payments

Arrow right Can I change my bank details? Arrow right How do I change my payment date? Arrow right I’ve missed a monthly payment
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Online account

Arrow right Changes you can’t yet make via your online account Arrow right How do I change my password Arrow right How do I change my address?
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Claims

Arrow right What is not covered? Arrow right What is a policy excess? Arrow right How do I get an update on the progress of my claim?
View all Home claims questions

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Ageas

© ageas 2025

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ageas is a trading name of Ageas Retail Limited (Company Reg. No. 1324965) and Ageas Insurance Limited (Company Reg. No. 354568). Registered in England and Wales. Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. ageas car, home and van insurance are arranged and administered by Ageas Retail Limited and underwritten by Ageas Insurance Limited, who also provide the claims service. ageas pet insurance is arranged and administered by Ageas Retail Limited. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register reference number: 312468. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register reference number: 202039. Ageas Travel Insurance is arranged and administered by Hood Travel Limited. Registered office: 2nd Floor, Dencora Court, Tylers Avenue, Southend-on-Sea, Essex, SS1 2BB. Registered in England and Wales 08318836. Hood Travel Ltd is authorised and regulated by the Financial Conduct Authority. Financial Services Register reference number: 597211.

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