I don't want to renew my policy
To cancel your policy at renewal:
- Log in to your online account
- Select 'My home'
- Underneath 'Manage renewals' select 'Thinking of leaving us'
- Select reason for cancellation
- Select when you would like your policy to end; on your renewal date or another date
- Follow the steps to complete your cancellation.
Alternatively, you can speak to a member of our Live Chat team via our Virtual Assistant or call us
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
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Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.