Help with Renewals
I've missed my renewal date
Home Insurance: Help with Renewals
We are sorry to hear you missed your renewal date. If you would like to provide your payment details, then please call us...
How do I cancel my insurance policy at renewal?
Home Insurance: Help with Renewals
To cancel your renewal, simply log in to your online account and follow the steps outlined below: Select 'My home'...
Why is my renewal price different?
Home Insurance: Help with Renewals
Your renewal price is based on our latest datasets and you won't be charged any more than the equivalent new business price. We want to make renewing easy...
Can I change my current policy after I've received my renewal invite?
Home Insurance: Help with Renewals
If you need to make a change to your policy after you’ve received your renewal invitation, then please speak to a member of our Live Chat team via our Virtual Assistant or call us...
How can I stop auto-renewal?
Home Insurance: Help with Renewals
To stop your policy from automatically renewing please log in to your account and select ‘Auto-renewal settings’. You can now opt out of auto-renewal...
I don't want to renew my policy
Home Insurance: Help with Renewals
To cancel your policy at renewal: Select 'My home'...
How do I change my payment details for renewal?
Home Insurance: Help with Renewals
You can renew your policy and change your card details online by: Under the ‘Renewals’ tab click ‘Renewal Invitation’ to view your renewal or select ‘Renew My Policy’ to renew...
How do I renew my home insurance policy?
Home Insurance: Help with Renewals
You can renew your policy online by following these steps: Log in to your online account and click ‘My Home’ on the left side...
Can you improve my renewal price?
Home Insurance: Help with Renewals
We want to make renewing easy. We think it is fairer and more convenient for our customers if we provide our final price from the outset based on the information we hold for you. We don't offer discounts...
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.