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Changes you can’t yet make via your online account

There are some changes that can't be done in your online account, these are:

  • Amend date of birth
  • Change occupation
  • Change the policy holder
  • Update bank details
  • Changes in the renewal period
  • Changes before the policy starts
  • Add or remove building works information
  • Change 'Executor' status
  • Add a specified item
  • Remove buildings cover or contents cover


If you would like to make any of these changes, please speak to a member of our Live Chat team via our Virtual Assistant or call us.

Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays. Please be aware that there is no admin fee when you make a change that isn’t possible online over the phone.

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Related questions

Do you charge a fee if I want to change my policy? How do I add or remove accidental damage cover? How do I change my occupation How do I change my name, title or marital status? How do I remove buildings or contents cover? How do I change my address?

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.