Back to Need help Back to Need help Home Insurance

Changes you can’t yet make via your online account

There are some changes that can't be done in your online account, these are:

  • Amend date of birth
  • Change occupation
  • Change the policy holder
  • Update bank details
  • Changes in the renewal period
  • Changes before the policy starts
  • Add or remove building works information
  • Change 'Executor' status
  • Add a specified item
  • Remove buildings cover or contents cover


If you would like to make any of these changes, please speak to a member of our Live Chat team via our Virtual Assistant or call us.

Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays. Please be aware that there is no admin fee when you make a change that isn’t possible online over the phone.

Log in to your online account

 

Was this information helpful?

Related questions

Do you charge a fee if I want to change my policy? How do I add or remove accidental damage cover? How do I change my occupation How do I change my name, title or marital status? How do I remove buildings or contents cover? How do I change my address?

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.