Will you send out a plumber to fix the leak?

Repairs to the pipe work, water or heating system of your home are often not covered by your insurance policy. Please refer to your policy wording for more information in your online account

For more information about making a claim, please refer to the 'What should I expect when making a claim for escape of water, leaking and freezing water?' question.

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim

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Related questions

What is ‘Tracing a leak’? What does it cover? How long will my claim take to resolve? When would my Escape of Water claim not be covered? What if I can't live at home due to the damage? Will someone come out to look at the damage? After I’ve called a plumber, can I claim?

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