Back to policy support Back to policy support Home insurance claims help

Why would my damage to fridge/freezer food claim not be covered?

Reasons why your claim might not be covered include:

  • Damage caused by your power supply being cut off by the supplier (as a result of no payment of bills, for example)
  • Damage caused deliberately by you or your family
  • Any amount over the limit shown in your policy documentation.

Please refer to your policy booklets for specific policy exclusions.

 

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim

Was this information helpful?

Related questions

Can I claim for my fridge/freezer that has stopped working? I have already replaced the perished food, how will this affect the claim? What happens if my damage to fridge/freezer food claim is declined, and I do not agree with the decision? How long will my damage to fridge/freezer food claim take? Do I have to keep the ruined food or can I throw it away? What am I covered for, in terms of damage to fridge/freezer food?

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.