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What can I expect when making a claim for damage to fridge/freezer food?

Based on the information you provide; we will check your policy to ensure you are covered and let you know how we can help. We want to make claiming as easy as possible, so we look to settle all damage to fridge/freezer food claims when you first get in touch.

You can make a claim quickly and easily online via our online claims hub.

Please note that during 2023, the average amount we paid per claim to our customers in respect of this peril was £118.00 and this is always a cash settlement.

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Related questions

Can I claim for my fridge/freezer that has stopped working? I have already replaced the perished food, how will this affect the claim? Why would my damage to fridge/freezer food claim not be covered? What happens if my damage to fridge/freezer food claim is declined, and I do not agree with the decision? How long will my damage to fridge/freezer food claim take? Do I have to keep the ruined food or can I throw it away?

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