Back to policy support Back to policy support Home insurance claims help

Do I have to keep the ruined food or can I throw it away?

You are not expected to keep ruined food, however it is recommended that you take photographs of all items before disposing of them, as we may ask you to send these before a settlement can be agreed.

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim

Was this information helpful?

Related questions

Can I claim for my fridge/freezer that has stopped working? I have already replaced the perished food, how will this affect the claim? Why would my damage to fridge/freezer food claim not be covered? What happens if my damage to fridge/freezer food claim is declined, and I do not agree with the decision? How long will my damage to fridge/freezer food claim take? What am I covered for, in terms of damage to fridge/freezer food?

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.