Back to policy support
Help with Complaints
How do I get an update on the progress of my claim?
Home claims questions: Help with General home claims
To make your claims experience as easy as possible, our specialist suppliers have full authority to manage claims without the need to refer back to us for approval...
What is wear and tear?
Home claims questions: Help with General home claims
Almost everything in your home will suffer from general wear and tear over time. You can extend the lifetime of your property and the possessions inside it by taking care of your home through general maintenance and upkeep...
Make a home claim
Our online claims service is the quick, safe and easy way to register a new claim.
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.