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Help with Complaints

Who can I contact if I am not satisfied with the response to my complaint?

Home insurance claims help: Help with Complaints

If you're not happy with how we have handled your complaint, or we haven’t resolved it within eight weeks, you can take it up with the Financial Ombudsman Service through the methods detailed below.

How do I make a complaint about my claim?

Home insurance claims help: Help with Complaints

If you haven't told us about your complaint yet, please get in touch with us and we'll do our best to put things right. There are 3 ways to make a complaint...

How will my complaint be dealt with?

Home insurance claims help: Help with Complaints

We'll try to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to..

Can I go straight to the financial ombudsman?

Home insurance claims help: Help with Complaints

You're able to go straight to the Financial Ombudsman Service, however, they will advise that if you are dissatisfied with our service, that you give us the opportunity to resolve your concerns in the first instance...

Can I go straight to the financial ombudsman?

Home claims questions: Help with General home claims

You're able to go straight to the Financial Ombudsman Service, however, they will advise that if you are dissatisfied with our service, that you give us the opportunity to resolve your concerns in the first instance...

How will my complaint be dealt with?

Home insurance claims help: Help with Complaints

We'll try to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to..

Who can I contact if I am not satisfied with the response to my complaint?

Home insurance claims help: Help with Complaints

If you're not happy with how we have handled your complaint, or we haven’t resolved it within eight weeks, you can take it up with the Financial Ombudsman Service through the methods detailed below.

How will my complaint be dealt with?

Home claims questions: Help with General home claims

We'll try to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to..

Who can I contact if I am not satisfied with the response to my complaint?

Home claims questions: Help with General home claims

If you're not happy with how we have handled your complaint, or we haven’t resolved it within eight weeks, you can take it up with the Financial Ombudsman Service through the methods detailed below.

Can I go straight to the financial ombudsman?

Home insurance claims help: Help with Complaints

You're able to go straight to the Financial Ombudsman Service, however, they will advise that if you are dissatisfied with our service, that you give us the opportunity to resolve your concerns in the first instance...

Make a home claim

Our online claims service is the quick, safe and easy way to register a new claim.

Make a claim Home claims FAQs

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