Help with Building damage

What is covered by buildings insurance?

Home claims questions: Help with Building damage

This will depend on the cover you took out when you purchased your buildings policy. Essentially, your standard buildings insurance policy will cover the cost of repairs to your home if it is damaged by an insured event such as theft, fire, flood and escape/leakage of water from pipes, storage tanks, etc...

What should I expect when making a buildings claim?

Home claims questions: Help with Building damage

Based on the information you provide; we will check your policy to ensure you are covered and let you know how we can help. We may be able to offer you a cash settlement for certain claims to enable you to get the repairs completed yourself...

What is covered by buildings insurance?

Home claims questions: Help with Building damage

This will depend on the cover you took out when you purchased your buildings policy. Essentially, your standard buildings insurance policy will cover the cost of repairs to your home if it is damaged by an insured event such as theft, fire, flood and escape/leakage of water from pipes, storage tanks, etc...

Am I covered for pipe blockages?

Home claims questions: Help with Building damage

"Please be aware that your policy does not cover general repairs to the pipework, water or heating system of your home...

What will I need to provide in the event of a buildings claim?

Home claims questions: Help with Building damage

In the first instance we will aim to validate your claim during the first notification, in person or via a video call and repair estimate scoping tool technology. Where this is not possible you may be asked to provide pictures of the damage, a quote to repair or replace, a report confirming the cause of the damage, receipts or proof of purchase in some cases and/or replacement costs from websites...

What will I need to provide in the event of a buildings claim?

Home claims questions: Help with Building damage

In the first instance we will aim to validate your claim during the first notification, in person or via a video call and repair estimate scoping tool technology. Where this is not possible you may be asked to provide pictures of the damage, a quote to repair or replace, a report confirming the cause of the damage, receipts or proof of purchase in some cases and/or replacement costs from websites...

Are chimneys covered?

Home claims questions: Help with Building damage

When we use the word ‘buildings’, we mean the structure of your home, this includes your chimneys as they are part of the structure. Your buildings are covered for numerous events that may occur, including storm and falling trees...

What is covered by buildings insurance?

Home claims questions: Help with Building damage

This will depend on the cover you took out when you purchased your buildings policy. Essentially, your standard buildings insurance policy will cover the cost of repairs to your home if it is damaged by an insured event such as theft, fire, flood and escape/leakage of water from pipes, storage tanks, etc...

Are chimneys covered?

Home claims questions: Help with Building damage

When we use the word ‘buildings’, we mean the structure of your home, this includes your chimneys as they are part of the structure. Your buildings are covered for numerous events that may occur, including storm and falling trees...

Are chimneys covered?

Home claims questions: Help with Building damage

When we use the word ‘buildings’, we mean the structure of your home, this includes your chimneys as they are part of the structure. Your buildings are covered for numerous events that may occur, including storm and falling trees...

Make a home claim

Our online claims service is the quick, safe and easy way to register a new claim.

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.