Help with Accidental damage

What is accidental damage?

Home insurance claims help: Help with Accidental damage

Accidental damage' is a term used in home insurance to define unexpected and unintended damage, by something sudden and which is not deliberate caused by an external force to your property or contents and is an optional cover option...

My TV has smashed. What do I do to make a claim?

Home insurance claims help: Help with Accidental damage

To claim for a damaged television, you must first determine the cause of this damage. When reporting your claim, we will need to evidence this has occurred by an insured event such as accidental damage for us to consider...

When would my buildings accidental damage claim not be covered?

Home insurance claims help: Help with Accidental damage

One reason that your claim may not be covered is because you do not have the Accidental Damage extension cover on your Buildings policy. If you have chosen this cover, it will be shown in your Insurance Schedule/Statement of Fact...

Why would my contents accidental damage claim not be covered?

Home insurance claims help: Help with Accidental damage

One reason that your claim may not be covered is because you do not have the Accidental Damage optional cover on your Contents policy. If you have chosen this cover, it will be shown in your Insurance Schedule/Statement of Fact...

How long will my accidental damage claim take?

Home insurance claims help: Help with Accidental damage

This will depend on the circumstances of your claim. To validate a claim, we need confirmation of the cause of the damage, from either your chosen repairer, or we may decide to instruct one of our repair networks to inspect the damage...

What should I expect when making a claim for accidental damage?

Home insurance claims help: Help with Accidental damage

Based on the information you provide, we will check your policy to confirm if you are covered for accidental damage to either your buildings or contents and let you know how we can help...

When would my buildings accidental damage claim not be covered?

Home claims questions: Help with Accidental damage

One reason that your claim may not be covered is because you do not have the Accidental Damage extension cover on your Buildings policy. If you have chosen this cover, it will be shown in your Insurance Schedule/Statement of Fact...

My TV has smashed. What do I do to make a claim?

Home claims questions: Help with Accidental damage

To claim for a damaged television, you must first determine the cause of this damage. When reporting your claim, we will need to evidence this has occurred by an insured event such as accidental damage for us to consider...

When would my buildings accidental damage claim not be covered?

Home claims questions: Help with Accidental damage

One reason that your claim may not be covered is because you do not have the Accidental Damage extension cover on your Buildings policy. If you have chosen this cover, it will be shown in your Insurance Schedule/Statement of Fact...

My TV has smashed. What do I do to make a claim?

Home claims questions: Help with Accidental damage

To claim for a damaged television, you must first determine the cause of this damage. When reporting your claim, we will need to evidence this has occurred by an insured event such as accidental damage for us to consider...

Make a home claim

Our online claims service is the quick, safe and easy way to register a new claim.

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.