Help with Claims

Help with Claims: Storm damage

Storm damage occurs when a property has been damaged due to an extreme weather event, usually including very high winds, extreme rain, hail or snow. Depending on your policy, your building would be covered if damage occurred under the following circumstances...

Home Insurance: Help with Claims

You can reach us by using one of the following numbers in the first instance to discuss your concerns, based on how you purchased your policy...

Home Insurance: Help with Claims

This will depend on the circumstances of your claim. On average, storm claims are usually dealt with within 23 days. However, this is just an estimate. Your claim could take a shorter or longer period of time.

Home Insurance: Help with Claims

We understand that some customers like to stay in their own homes where possible, so we can provide facilities like temporary kitchens and bathrooms to enable you to do so...

Home Insurance: Help with Claims

To make your claims experience as easy as possible, our specialist suppliers have full authority to manage claims without the need to refer back to us for approval...

Home Insurance: Help with Claims

Once you report storm damage, the claims department will check local weather records to see if the weather you experienced meets the requirements to be considered a storm. For more information, please refer to the question 'What counts as storm damage?'...

Home Insurance: Help with Claims

To claim for a damaged television, you must first determine the cause of this damage. When reporting your claim, we will need to evidence this has occurred by an insured event such as accidental damage for us to consider...

Home Insurance: Help with Claims

Accidental damage' is a term used in home insurance to define unexpected and unintended damage, by something sudden and which is not deliberate caused by an external force to your property or contents and is an optional cover option...

Home Insurance: Help with Claims

In many declined claims it is not the weather event that caused the damage but an existing underlying problem, which the recent weather event highlighted...

Home Insurance: Help with Claims

One reason that your claim may not be covered is because you do not have the Accidental Damage extension cover on your Buildings policy. If you have chosen this cover, it will be shown in your Insurance Schedule/Statement of Fact...