Home Insurance: Help with Claims

You can reach us by using one of the following numbers in the first instance to discuss your concerns, based on how you purchased your policy...

Home Insurance: Help with Claims

A policy excess is the amount you have to pay towards the cost of your claim. There are different excesses that may apply...

Home Insurance: Help with Claims

If your claim is settled via a cash payment, the excess will be deducted from the total amount before it is paid to you...

Home Insurance: Help with Claims

Is your property uninhabitable or unsecured? Do you need to make us aware of any exceptional circumstances affecting you or someone you live with...

Home Insurance: Help with Claims

We would ask that you contact us before you undertake any repairs or clean up, unless repairs are essential for the immediate protection of the property/item(s).

Home Insurance: Help with Claims

Unless it is an emergency, please do not carry out any repairs or replace items without us agreeing to this first. If you need to take action to protect your property, we recommend that you do so only if the temporary repairs can be easily removed for a full inspection...

Home Insurance: Help with Claims

Unfortunately, there are things we do not cover. It is therefore important to check your policy booklet before reporting any claim. Your policy documents will also tell you what cover you have selected and what excess will apply, depending on the type of claim you wish to make...

Home Insurance: Help with Claims

Almost everything in your home will suffer from general wear and tear over time. You can extend the lifetime of your property and the possessions inside it by taking care of your home through general maintenance and upkeep...

Home Insurance: Help with Claims

To make your claims experience as easy as possible, our specialist suppliers have full authority to manage claims without the need to refer back to us for approval...

Home Insurance: Help with Claims

We understand that some customers like to stay in their own homes where possible, so we can provide facilities like temporary kitchens and bathrooms to enable you to do so...