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Browse Home Insurance Questions

Cancellations

How do I cancel my insurance policy midterm? What are the cancellation charges? How do I cancel my insurance policy at renewal?

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My cover

What is home emergency cover? What is Personal Belongings cover? What is Accidental Damage cover?

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Making changes

Do you charge a fee if I want to change my policy? How do I change my address? How do I change my name, title or marital status?

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Renewals

I've missed my renewal date Why is my renewal price different? A guide to your home insurance renewal quote

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Payments

Can I change my bank details? How do I change my payment date? I’ve missed a monthly payment

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Online account

How do I change my password How do I change my address? Changes you can’t yet make via your online account

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Claims

What is not covered? What is a policy excess? How do I get an update on the progress of my claim?

View all Home claims questions