Back to Policy support
How can I get a refund?
When can I expect a refund?
Refunds are usually arranged in the following circumstances:
- Cancel your policy within x days
- Cancel your policy mid-term
- Make a change to your policy mid-term
- You've been overcharged or there was a billing error
- Change your car or reduce your level of cover
- Sell your car
- Remove a driver
- Move to a safer area
- Remove optional add ons, such as breakdown cover
If you're expecting a refund, please speak to a member of our Live Chat team via our Virtual Assistant or call us and we'll be happy to help.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
Refunds can take up to 72 hours before they show in your account. If it has been longer than 72 hours, then please get in touch.
Bought your Ageas Car Insurance through a broker, partner or intermediary? Please get in touch with them to make any changes to your policy. Unfortunately we are unable to help with this directly.
Was this information helpful?
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.