Back to Policy support
Haven’t got a payment code for Strong Customer Authentication (SCA)
What is Strong customer authentication? (SCA)
Strong Customer Authentication (SCA) is a security requirement under EU regulation.
It means that when you make online payments or access banking services, your identity is verified using two or more independent factors, for example:
- Something you know (e.g., password or PIN)
- Something you have (e.g., phone, card reader, authentication app)
- Something you are (e.g., fingerprint, facial recognition)
It’s essentially two‑factor authentication designed specifically for payments and banking.
Why do you need SCA?
SCA is designed to reduce the chances of fraud and improve security as it makes it much harder for someone to access or spend money using stolen card details.
If you don't have a payment code for Strong Customer Authentication, you should contact your card payment provider who will be able to help you.
Bought your Ageas Car Insurance through a broker, partner or intermediary? Please get in touch with them to make any changes to your policy. Unfortunately we are unable to help with this directly.
Was this information helpful?
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.