Help with Renewals

I've missed my renewal date

Home Insurance: Help with Renewals

We are sorry to hear you missed your renewal date. If you would like to provide your payment details, then please call us...

How do I cancel my insurance policy at renewal?

Home Insurance: Help with Renewals

To cancel your renewal, simply log in to your online account and follow the steps outlined below..

Why is my renewal price different?

Home Insurance: Help with Renewals

We’re committed to making your insurance renewal as simple as possible. So we don’t offer discounts, because the price you’ve received is the best price we can offer based on your current cover and the details we hold at this moment in time.

Can I change my current policy after I've received my renewal invite?

Home Insurance: Help with Renewals

If you need to make a change to your policy after you’ve received your renewal invitation, then please speak to a member of our Live Chat team via our Virtual Assistant or call us...

How can I stop auto-renewal?

Home Insurance: Help with Renewals

To stop your policy from automatically renewing please follow the steps below: 1. Log in to your online account 2. Select 'Manage policy'

I don't want to renew my policy

Home Insurance: Help with Renewals

To cancel your policy at renewal: 1. Log in to your online account 2. Select 'Manage policy'

How do I change my payment details for renewal?

Home Insurance: Help with Renewals

You can renew your policy and change your card details online by: Under the ‘Renewals’ tab click ‘Renewal Invitation’ to view your renewal or select ‘Renew My Policy’ to renew...

How do I renew my home insurance policy?

Home Insurance: Help with Renewals

You can renew your policy online by following these steps: 1. Log in to your online account 2. Select ‘Manage policy'

Can you improve my renewal price?

Home Insurance: Help with Renewals

We’re committed to making your insurance renewal as simple as possible. So we don’t offer discounts, because the price you’ve received is the best price we can offer based on your current cover and the details we hold at this moment in time.

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.