Help with My cover
Do you offer learner driver insurance?
Car Insurance: Help with My cover
We do offer learner driver car insurance. To make permanent policy changes, please get in touch and our Live Chat team will be happy to help.
Do you offer temporary cover?
Car Insurance: Help with My cover
We do offer temporary cover on car insurance. To make permanent policy changes, please get in touch and our Live Chat team will be happy to help.
Am I covered for caravans and trailers?
Car Insurance: Help with My cover
Your motor policy will cover you using your car to tow any single trailer-caravan or broken-down vehicle while it is attached to your car and if allowed by law, provided it is not being towed for hire or reward.
Am I covered for voluntary driving?
Car Insurance: Help with My cover
Voluntary work is work carried out by a person willingly without receiving any financial gain (except for mileage allowance). This is not something we need to record on your policy.
Why won't you cover me anymore?
Car Insurance: Help with My cover
We use a range of information to see whether we can provide a quote. If we can’t provide one to you today, please try us again in future because we do review this information regularly.
What's a policy excess?
Car Insurance: Help with My cover
A policy excess is the amount you have to pay towards the cost of your claim. It is made up of a standard amount which you cannot change and a voluntary amount which you set yourself...
What does Motor Legal Expenses for car insurance include?
Car Insurance: Help with My cover
Motor Legal Expenses for car insurance is optional cover that you can add at the start or during your policy. It provides legal support and advice for a wide range of motor incidents and can give you peace of mind knowing you can get help with legal costs...
I am unable to get a quote after inputting claim details
Car Insurance: Help with My cover
Unfortunately, we will need you to call us in order for us to help you with this.
Do I need business use?
Car Insurance: Help with My cover
Business use is needed if you are travelling to more than one place of work.
I’ve just bought a new vehicle– am I still covered to drive my old one?
Car Insurance: Help with My cover
Yes, on the day you are picking up your new car, you are covered for the old one until you physically collect and start driving your new vehicle. At which point your cover will switch to the new one.
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Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.