Making a car insurance claim
As your insurer, we're here to help make claims as easy as possible and will be here for you every step of the way.
before you make a claim
What you need to know
- It’s better to make a claim before you get any repairs carried out.
- Tell us about an incident even if you are not claiming for your damage.
- The sooner you report your claim it could reduce the overall cost of the claim.
What you need to do
- Check your excess. You can check this, your cover limits and details of endorsements in your Statement of Fact, which can be found in your online account or policy confirmation email.
- Check that you’re covered by reading your policy document Our policy documents - Ageas.
What you’ll need when you make a claim
- Your policy number. You can find this on your confirmation email or documents.
- Details of what happened, where and when.
- Photos of the damage to the cars or dashcam footage.
- Any witness contact details.
- Third party details including their vehicle registration and details.
The more details you can give us, the quicker we can progress your claim.
REGISTER A CLAIM
Our online claims service is the quick, safe and easy way to register a new car insurance claim.
How to make a claim
Our claims experts are on hand if you need us. You can reach us by using one of the following numbers based on how you purchased your policy:
If you purchased directly with us:
0345 125 2450Motor policies bought directly from us start with GDCCA or GDVCA
If you purchased with a broker:
0345 122 3018
What happens next
We’ll usually:
- Check that you’re covered by your insurance.
- Confirm how much excess you’ll need to pay.
- Send a link so you can upload photos or documents.
- Review your claim and keep you updated.
- Help organise repairs – we have a huge network of approved repairers. We can help pick the best one for you and take care of everything.
- Tell you if your car is repairable straight away.
- Tell you what will happen next.
Manage your claim online
If you make a claim online or by phone, you’ll be able to manage your claim through our online Claims Hub. We’ll send you a link to register online.
Through our online Claims Hub, you can:
- Check your claim status.
- Find contact details for approved suppliers.
- Upload images, quotes, proof of purchase and documents securely.
- Message our claims team.
- Accept cash settlement offers.
- Input bank details securely.
- Get notifications including updates from suppliers and repair dates.
