How do I cancel my renewal?


You can cancel your policy, just log in to your online account and follow the steps below:

  1. Select 'My car' or 'My home'
  2. Select 'Thinking of leaving us' at the bottom of the page
  3. Select reason for cancellation
  4. Select when you would like your policy to end
  5. Follow the steps to complete your cancellation.

For van customers
You cannot do this online at the moment, but please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

Log in to your online account

 

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Related questions

I don't want to renew my policy How do I renew my insurance policy? Can you improve my renewal price? How can I stop my auto-renewal? I've missed my renewal date Why won't you cover me anymore?

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Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.