Where's my refund?
If you called one of our consultants, then refunds can take up to 72 hours before they show in your account.
If it’s been more than 72 hours or you cancelled online, then please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
Was this information helpful?
Thank you for your feedback
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.