I’ve missed a monthly payment

Please be aware that any missed payments may affect your credit score.

If this is the first time this payment was missed, we will attempt to collect payment again automatically within 7-10 days of your payment date. As soon as your bank has notified us of the missed payment, we will let you know when we will try to collect payment again via your preferred delivery method.

If we were unable to collect this payment for the second time, you can pay your outstanding balance quickly and easily by logging in to your online account and following the steps below:

  1. Log in to your online account 
  2. On your home page, you will have a notification of an outstanding balance if one is owed.
  3. To pay this balance, select ‘Pay now’
  4. Enter your card details and select ‘Next’ to proceed with your payment.

Get more support with payments

Log in to your online account

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Related questions

I’m worried about missing a payment How can I get a refund? Haven’t got a payment code for Strong Customer Authentication (SCA) Where's my refund? How do I change my payment date? Can I change my card details?

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