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Browse Car Insurance FAQs

Making changes

How do I change or add a driver? How do I change my address? How do I change my car details?

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My cover

Can I drive other cars? Do you offer multi car discount? What's a policy excess?

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Cancellations

How do I cancel my insurance policy midterm? How do I cancel my renewal? What do I do if the policyholder has passed away?

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Payments

I’ve missed a monthly payment I’m worried about missing a payment Can I change my bank details for my direct debit?

View all Payment FAQs

Claims

What is a policy excess? How will my vehicle be repaired? What claims can I make online?

View all Car claims FAQs

Policy renewal

Why is my renewal price different? How do I change my payment details for renewal? How do I renew my insurance policy?

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No claims discount

How do I upload my proof of no claims discount? My proof of no claims discount doesn't meet the criteria What do you accept as proof of no claims discount?

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Online account

How do I get large print or Braille documents? How do I reset my online account username or password? How do I log in to my account?

View all Online account FAQs

General policy (to remove)