Payment support

money worries

Payment relief support

How we can help

With households nationwide struggling to pay their bills, many people are understandably worried about the rising cost of living. Whether you’re facing rising bills or are concerned about paying your premiums, we may be able to help make your insurance affordable and flexible.

To regain control of your finances, it’s best to avoid defaulting on any of your arranged payments and speak to us as soon as you can. If you need help with practical money matters or personal support; whatever it is, we’re here to help you get back on track.

Please note, this page is written to address people who are finding it hard to pay their household bills and seeking forbearance. However, it may also be useful for family, friends, colleagues or those close to someone who’s finding it difficult meeting their day-to-day payments.

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Get in touch

Life can bring challenges, and we understand this can look different for all our customers. If you’re experiencing financial difficulties, or you’re facing a challenging life event, we’d like to help. Click here and our virtual assistant can put you in touch with a member of our Live Chat team, or if you'd rather hear a friendly voice, please call us on 0345 128 6894.

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Where else can I get help?

If you need additional support with your health, wellbeing or finances, you don't have to face anything alone. There are numerous charities and organisations you can reach out to.