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Car Help
Make Changes
Car insurance changes to cover questions
Car Insurance - Making Changes
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How do I change or add a driver?
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How do I change my car details?
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How do I change my address?
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How do I change my occupation?
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How do I update my annual mileage?
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How do I change my password
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Changes you can’t yet make via your online account
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Do I have to tell you I've changed to winter tyres?
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Do you charge a fee if I want to change my policy?
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Making Changes
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How do I change or add a driver?
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How do I change my car details?
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How do I change my address?
View all change questions
Cancellations
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How do I cancel my car insurance policy midterm?
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How do I cancel my car insurance policy at renewal?
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What do I do if the policyholder has passed away?
View all cancellations questions
No Claims Discount
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What do you accept as proof of no claims discount?
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How do I upload my proof of no claims discount?
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My proof of NCD doesn't meet the criteria
View all NCD questions
My Cover
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Can I drive other cars?
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What's a policy excess?
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Can I drive other cars?
View all cover questions
Policy Renewal
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How do I renew my car insurance policy?
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Why is my renewal price different?
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How do I change my payment details for renewal?
View all renewals questions
Payments
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I’ve missed a monthly payment
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I've missed my annual payment
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Can I change my bank details or direct debit?
View all payments questions
Online account
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How do I log into My account?
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Large print / Braille documents
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How do I reset my online account username or password
View all online account questions
Brexit Information
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Standard - Do I need a Green Card to drive in the EU?
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Essentials - Do I need a Green Card to drive in the EU?
View all Brexit questions
Other
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What charities do you support?
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Careers
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Diversity and inclusion
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