Third Party Assistance

Motor accident with an Ageas customer?


How can we help?

We understand that if you have been involved in an accident with one of our customers, it can be both distressing and inconvenient. Ageas will take control and manage your claim, giving you peace of mind when you need it most.

Contact our dedicated Third Party Assist team on 01452 626649; Monday-Friday 8am-8pm; Saturday 9am-5pm and Sunday 11am-3pm

The benefits of claiming through Ageas:
  • Dedicated team - if you need to make a claim, our dedicated third party team are on hand seven days a week to help get things back to normal fast.
  • Protect your no claims discount - making a third party claim through Ageas will not affect your no claims discount and you won't need to pay any insurance excess.
  • Network of repairers - if your vehicle is repairable, you will have access to our network of approved repairers. Alternatively, you can use a garage of your choice to carry out the repairs.
  • Prompt payment - if your vehicle is damaged beyond economical repair, we will ensure that you receive prompt payment for the value of your vehicle.
  • Stay mobile - we will provide you with a complimentary courtesy or hire vehicle to ensure that you stay mobile.

Frequently asked questions

We will do our best to repair your vehicle and we have a national network of approved repairers, offering a wide range of benefits:

  • Quick and efficient service.
  • Free collection and delivery of your vehicle.
  • Genuine parts used on all repairs.
  • Minimum of a three year guarantee on all repairs.
  • Self-authorising garages - removing the need to obtain an estimate meaning repairs can start straight away.
  • Robust quality control programme with all of our approved repairers.
  • Free wash and vacuum.

You can choose to get your vehicle repaired at a garage of your choice. If you would like to use your own garage, simply advise us which garage you would like to use and we will liaise with them directly.

Each claim is assessed on an individual basis. We will do our very best to repair your vehicle but in some cases this may not be possible, in which case we may offer a cash settlement as an alternative.

If you choose from our network of approved repairers, they will be able to provide you with a free courtesy car for the duration of the repairs. You will be insured as you would in your own vehicle. If this does not meet your mobility needs, we can provide you with a replacement vehicle through one of our hand-picked hire providers.

A courtesy vehicle will be provided for as long as it is reasonably required while the repairs to your vehicle are undertaken.

In some cases it may be more appropriate for us to consider a cash payment instead of providing a replacement vehicle. This will be based on individual needs and requirements.

You may have been offered a vehicle through your insurers or another company. For further information, please download the pdf relating to this.

When the cost of the repairs are greater than the current market value of the vehicle, the vehicle is considered to be beyond economical repair, also known as a total loss or a write-off. 

If your vehicle is considered beyond economical repair, we will calculate the vehicle’s value and agree this with you. Once a payment has been made, we can then arrange to dispose of your vehicle for you. Alternatively, if you would like to retain your damaged vehicle and it is safe to do so, we will deduct the salvage value from any payment made. Industry databases will be updated to reflect that the vehicle has been the subject of a write off. 

Claiming through Ageas has a number of benefits:

Dedicated team: our dedicated third party team are on hand to help get things back to normal fast. We are open seven days a week, contact us on 01452 626649; Monday–Friday 8am-9pm, Saturday 9am-5pm and Sunday 11am–3pm.
Protect your no claims: claiming directly through Ageas will not affect your no claims discount and you will not incur any insurance excess charges.
Choice of repairers: if your car is repairable, you will have access to our network of approved and efficient repairers. Alternatively, you can use a garage of your choice to undertake the work.
Prompt payment: if your vehicle is damaged beyond economical repair, we will ensure that you receive prompt payment for the value of your vehicle.
Stay mobile: we will ensure that you remain mobile through providing a complimentary courtesy or hire vehicle.

Don't just take our word for it...
“Dealing directly with [Ageas] has a number of benefits. The claim is managed with as little inconvenience to you as possible, and at no cost to you. Independent research commissioned by The Association of British Insurers has shown that people who deal directly with the other side's insurer receive fair compensation faster when compared with those with legal representation. Moreover, reducing unnecessary legal costs will help keep everyone's insurance premiums down. For example, as much as 10% of motor premiums are spent on legal costs alone.”

- Third Party Claimant Guide, Association of British Insurers. 

"The money has appeared in my account. Thank you for making resolution of this unfortunate incident so painless - I really appreciate it. I emailed your policy holder to thank him for his part and he said you've been brilliant to deal with as well. I might even give you a try when my own insurance renewal is due! Thanks again!"

- Mrs A, following an incident which rendered her vehicle beyond economical repair.

"Once again, I'd just like to thank you for everything. The quick responses to emails, the phone call communication, the payments being raised quickly and the whole matter being resolved smoothly and efficiently. I will certainly consider you for my next insurance policy and will be telling people about the good service I have received from yourself, Sam and everyone else I have dealt with whose name I haven't caught." 

"Thank you for the information and for the swift transfer of the settlement of the claim into my bank account. I would just to say how very impressed I have been with your service throughout this claim, from the instant contact directly after the accident to the final settlement yesterday." 

Dr B purchased a car as a present for his son's 21st birthday, unbeknown to Ross. The car was purchased less than a week before the accident and deemed uneconomical to repair. In this incident, the Third Party Assist team agreed a settlement for the vehicle and paid for some driving lessons as Ross was still learning to drive:

"Dear Ageas, thank you so much for the best customer service I have experienced in many years. You were hugely helpful in a difficult situation and dealt with everything speedily and professionally. I think my family will be changing to Ageas motor insurance when we come to renewal time. Thanks again, Kind regards, Dr B"