Goodbye exhausting claims

Whether you bought your insurance directly with us or through an intermediary such as a broker, get in touch on the numbers below and we’ll get the ball rolling right away.To help speed things up, please have your registration number to hand when you call us if you can.

How did you buy your Home insurance?

Need to make a claim?

If you didn’t buy your home insurance policy directly with Ageas (For example, you may have bought through a broker, partner or intermediary) and need to make a claim we’re here to help every step of the way to get things back to normal for you, quick smart.

You’ll get a dedicated claims advisor who’s on your side, to manage your claim and help you at every step. And because we know claims aren’t 9 to 5, neither are we. Our UK-based, award-winning claims team are there for you around the clock, 365 days a year.

How to get in touch

When you pick up the phone to talk to us, we want to get you to the right person as quickly as possible:

Make a claim

0345 122 3019

Your handy guide to making an easy home claim

Your home is your castle. So when something goes wrong, we understand you want to get things back to normal as quickly and as easily as possible, without any stress.

No one likes waiting, which is why we will work with you to get your claim sorted and payment in your account as soon as possible.  Your claim could even be sorted on the first call. Yes, really. And, for bigger losses, we will agree the appropriate action to manage your claim and help you every step of the way.

We hop to it in an emergency, too. So, for example, if a fire or flood leaves you in urgent need, we can send a fast payment to you within two hours.*

The boring bit: your home insurance policy does not cover you for every type of incident that can occur. However, leave the technical stuff to us and we will let you know if the claim falls under the terms of your policy as soon as possible.

Always tell the truth: it’s really important that you’re honest with us when you’re making a claim. Providing wrong or misleading information that you know could either help you gain financially, or us suffer a financial loss, is fraud and pushes up the cost of insurance for all customers. We might also refuse to pay a claim, or make you repay any money we’ve already paid out in claims where fraud has occurred.

*Eligible circumstances can vary based on customer scenario and bank account provider. Payment usually made within two hours but can be quicker. Fast payments available between 10am-4pm Monday to Friday.

Before you get in touch

You may need to tick off the following steps before you tell us about your contents claim:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Where you can, take reasonable steps to protect your possessions from further damage or to recover them from any loss
  • Keep hold of any damaged items as we may need to see them
  • Collect details of any individual or company that are believed to be responsible for causing the incident

When you get in touch

We’ll take all of the claim information over the phone and we may ask you for:

  • Proof of ownership – this could be a receipt, bank or credit card statement, owner’s manual, etc
  • Any photos you have before and after the event
  • Two estimates from independent contractors for the repair or replacement
  • A repairer’s report including the cause of the damage and whether its beyond repair

Before you get in touch

Before you tell us about your buildings claim, you may need to tick off the following steps:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Get any temporary repairs sorted, to stop any more damage or loss. Keep your invoice and if your claim’s covered, we’ll give you a refund
  • Keep hold of any damaged items as we may need to see them
  • Collect details of any individual or company that are believed to be responsible for causing the incident

When you get in touch

We’ll take all of the claim information over the phone and we may ask you for:

  • Any photos you have before and after the event
  • Two estimates from independent contractors for the repair or replacement
  • A repairer’s report, including the cause of the damage and whether it's beyond repair

We may ask you to provide a detailed description of the damage in order to proceed with your claim. Using this information, we will generate an accurate repair estimate using a validation tool called Symbility, which has been built in conjunction with NSRM (National Schedule of Rates Management), to ensure the estimate is fair and reasonable for the necessary work. You can find more details about the NSRM at: https://www.nsrm.co.uk/

Need to make a claim?

If you bought your home insurance with Ageas directly on the website or through a price comparison site we’re here to help every step of the way to get things back to normal for you, quick smart.

You’ll get a dedicated claims advisor to manage your claim and help you at every step. And because we know claims aren’t 9 to 5, neither are we. Our UK-based claims team are there for you around the clock, 365 days a year.

You can take a look at our policy documents to know exactly what you're covered for.

How to get in touch

When you pick up the phone to talk to us, we want to get you to the right person as quickly as possible:

Speak to our Claims Team

0345 125 2491

24/7 UK-based claims service

Your handy guide to making an easy home claim

Your home is your castle. So when something goes wrong, we understand you want to get things back to normal as quickly and as easily as possible, without any stress.

No one likes waiting, which is why we will work with you to get your claim sorted and payment in your account as soon as possible.  Your claim could even be sorted on the first call. Yes, really. And, for bigger losses, we will agree the appropriate action to manage your claim and help you every step of the way.

We hop to it in an emergency, too. So, for example, if a fire or flood leaves you in urgent need, we can send a fast payment to you within two hours.*

The boring bit: your home insurance policy does not cover you for every type of incident that can occur. However, leave the technical stuff to us and we will let you know if the claim falls under the terms of your policy as soon as possible.

Always tell the truth: it’s really important that you’re honest with us when you’re making a claim. Providing wrong or misleading information that you know could either help you gain financially, or us suffer a financial loss, is fraud and pushes up the cost of insurance for all customers. We might also refuse to pay a claim, or make you repay any money we’ve already paid out in claims where fraud has occurred.

*Eligible circumstances can vary based on customer scenario and bank account provider. Payment usually made within two hours but can be quicker. Fast payments available between 10am-4pm Monday to Friday.

Before you get in touch

You may need to tick off the following steps before you tell us about your contents claim:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Where you can, take reasonable steps to protect your possessions from further damage or to recover them from any loss
  • Keep hold of any damaged items as we may need to see them
  • Collect details of any individual or company that are believed to be responsible for causing the incident

When you get in touch

We’ll take all of the claim information over the phone and we may ask you for:

  • Proof of ownership – this could be a receipt, bank or credit card statement, owner’s manual, etc
  • Any photos you have before and after the event
  • Two estimates from independent contractors for the repair or replacement
  • A repairer’s report including the cause of the damage and whether its beyond repair

Before you get in touch

Before you tell us about your buildings claim, you may need to tick off the following steps:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Get any temporary repairs sorted, to stop any more damage or loss. Keep your invoice and if your claim’s covered, we’ll give you a refund
  • Keep hold of any damaged items as we may need to see them
  • Collect details of any individual or company that are believed to be responsible for causing the incident

When you get in touch

We’ll take all of the claim information over the phone and we may ask you for:

  • Any photos you have before and after the event
  • Two estimates from independent contractors for the repair or replacement
  • A repairer’s report, including the cause of the damage and whether it's beyond repair

We may ask you to provide a detailed description of the damage in order to proceed with your claim. Using this information, we will generate an accurate repair estimate using a validation tool called Symbility, which has been built in conjunction with NSRM (National Schedule of Rates Management), to ensure the estimate is fair and reasonable for the necessary work. You can find more details about the NSRM at: https://www.nsrm.co.uk/