Helping our customers is our top priority. If you need to make a claim following a car accident, we want to help you get back on the road safely by settling your claim as quickly as possible. With the Ageas Photo Assist app you can easily provide photos of any damage to your car, which can help us to settle your claim faster* if your car is written off.

Woman's hand holding phone using Photo Assist app

How does Photo Assist work?

We understand it can be difficult to explain an accident and the damage to your car. 

With our Photo Assist app you can share photos with us at the scene. We’ll assess if your car is repairable and let you know on the first call^. Here's how it works:

  • When you call to make a claim you'll be given the option to share photos with us.
  • We'll send you a link to the Photo Assist app either by text message or email.
  • Click on the link, enter the app straightaway (there's no need to download anything) and start sharing your photos - it only takes a few minutes.

What are the benefits of Photo Assist?

  • Providing photos when your car is a write off can help us to settle your claim faster* with no paperwork.
  • It can help you explain any damage to your car.
  • You can make a claim and share photos in minutes.
  • Uses the latest technology to assess any damage to your car in real time.
  • You could receive a payment within 3 working days of reporting a claim, if your car is written off.^^

    

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Customers rate us excellent on Trustpilot

*Based on claims reported where the car was written off and photos were requested and provided (Jun 19 – May 20). 

^Based on claims received between 7am – 11pm Mon – Sun.

^^Based on payment to 57% of customers from the date of reporting a claim when their car was written off and photos were requested and provided (Jun 19 – May 20).