Help with Storm damage
What counts as storm damage?
Home insurance claims help: Help with Storm damage
Storm damage occurs when a property has been damaged due to an extreme weather event, usually including very high winds, extreme rain, hail or snow. Depending on your policy, your building would be covered if damage occurred under the following circumstances...
How do I get an update on the progress of my claim?
Home insurance claims help: Help with Storm damage
To make your claims experience as easy as possible, our specialist suppliers have full authority to manage claims without the need to refer back to us for approval...
What if my property is not safe to live in?
Home insurance claims help: Help with Storm damage
We understand that some customers like to stay in their own homes where possible, so we can provide facilities like temporary kitchens and bathrooms to enable you to do so...
When would my storm claim not be covered?
Home insurance claims help: Help with Storm damage
In many declined claims it is not the weather event that caused the damage but an existing underlying problem, which the recent weather event highlighted...
How long will my storm claim take?
Home insurance claims help: Help with Storm damage
This will depend on the circumstances of your claim. On average, storm claims are usually dealt with within 23 days. However, this is just an estimate. Your claim could take a shorter or longer period of time.
What is covered by storm damage?
Home insurance claims help: Help with Storm damage
This will depend on the cover you have. In the event of a successful claim, your property which has been damaged as a result of the extreme weather will be covered subject to the policy limits shown in your Insurance Schedule/Statement of Fact...
What should I expect when making a storm damage claim?
Home insurance claims help: Help with Storm damage
Once you report storm damage, the claims department will check local weather records to see if the weather you experienced meets the requirements to be considered a storm. For more information, please refer to the question 'What counts as storm damage?'...
What should I expect when making a storm damage claim?
Home claims questions: Help with Storm damage
Once you report storm damage, the claims department will check local weather records to see if the weather you experienced meets the requirements to be considered a storm. For more information, please refer to the question 'What counts as storm damage?'...
What counts as storm damage?
Home claims questions: Help with Storm damage
Storm damage occurs when a property has been damaged due to an extreme weather event, usually including very high winds, extreme rain, hail or snow. Depending on your policy, your building would be covered if damage occurred under the following circumstances...
What if my property is not safe to live in?
Home claims questions: Help with Storm damage
We understand that some customers like to stay in their own homes where possible, so we can provide facilities like temporary kitchens and bathrooms to enable you to do so...
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