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Help with Leaking & freezing water or oil
What is "Tracing a leak’? What does it cover?
Home insurance claims help: Help with Leaking & freezing water or oil
Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework....
What is "Tracing a leak’? What does it cover?
Home insurance claims help: Help with Leaking & freezing water or oil
Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework....
How long will my claim take to resolve?
Home insurance claims help: Help with Leaking & freezing water or oil
Getting your home back to normal can take time depending on the circumstances and the extent of the damage. On average, escape or leakage of water claims are usually dealt with within 95 days. This is just an estimated average; your claim could take a shorter or longer amount of time
When would my Escape of Water claim not be covered?
Home insurance claims help: Help with Leaking & freezing water or oil
Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...
What if I can't live at home due to the damage?
Home insurance claims help: Help with Leaking & freezing water or oil
We understand that people like to stay in their own homes where possible, so we can provide facilities like temporary kitchens to enable you to do so...
Will someone come out to look at the damage?
Home insurance claims help: Help with Leaking & freezing water or oil
When you report the claim, we will do everything we can to establish the level of damage and will consider which of the following options are best suited to your circumstances...
After I’ve called a plumber, can I claim?
Home insurance claims help: Help with Leaking & freezing water or oil
Once the leak has been stopped, we will get to work on fixing the damage caused. It is important to notify us of your claim at the earliest opportunity, however, until a permanent repair has been completed by the plumber we will not look to progress to repairs...
What is covered by escape of water, leaking and freezing water & leaking oil?
Home insurance claims help: Help with Leaking & freezing water or oil
The cost of locating and gaining access to a leak is only available under a Buildings or Buildings & Contents policy. Depending on the level of cover you have selected, which will be shown in your policy documentation e.g. Buildings, Contents or both, cover is provided for the loss or damage caused as a result of water leaking from things such as heating or drainage installation, washing machine or dishwasher...
What should I expect when making a claim for escape of water, leaking and freezing water? "
Home insurance claims help: Help with Leaking & freezing water or oil
Based on the information you provide; we will check your policy and let you know if you are covered and, if you have buildings cover, how we can help tracing a leak. Please be aware that your policy does not cover general repairs to the pipework, water or heating system of your home...
Will you send out a plumber to fix the leak?
Home insurance claims help: Help with Leaking & freezing water or oil
Repairs to the pipe work, water or heating system of your home are often not covered by your insurance policy. Please refer to your policy wording for more information...
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