Back to policy support
Help with Troubleshooting
What do I do if I receive correspondence from a third party?
Car insurance claims help: Help with Troubleshooting
If you receive any correspondence from the other party involved or their representatives, you can forward this straight to us quoting your claim reference number. Please forward the correspondence to motorclaims@ageas.co.uk
What do I do if I’m making a claim online and my details aren’t recognised e.g. policy number, date of birth?
Car insurance claims help: Help with Troubleshooting
If your details are not recognised, we unfortunately cannot send you the authentication code to complete necessary security checks. Below are common reasons why your details may not be recognised and advice on things to check...
What do I do if I’m making a claim online and I don’t receive an authentication code?
Car insurance claims help: Help with Troubleshooting
We apologise that you are having trouble making a claim online. We take the protection of our customers' information very seriously and always apply appropriate levels of security...
Make a car claim
Our online claims service is the quick, safe and easy way to register a new claim.
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.