Help with policy details

What is a policy excess?

Car insurance claims help: Help with policy details

A policy excess is the amount you have to pay towards the cost of your claim. There are different excesses that may apply...

How do I pay my excess?

Car insurance claims help: Help with policy details

You will need to pay your excess as part of your claim. If your vehicle is repaired by a garage you will pay your excess directly to them...

Will my policy cover me?

Car insurance claims help: Help with policy details

You can find out what your motor policy covers you for by checking your policy booklet. Your policy booklet will also tell you what excesses may apply.

Information relating to the repair of your vehicle

Car insurance claims help: Help with policy details

Manufacturer's warranty - If your vehicle is still within the warranty period, any repairs carried out by our approved repairer will not affect this on the basis that repair methods will follow those specified by the manufacturer...

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