Help with My cover

Do you offer temporary cover?

Car Insurance: Help with My cover

We do offer temporary cover on car insurance. To make permanent policy changes, please get in touch and our Live Chat team will be happy to help.

Do you offer learner driver insurance?

Car Insurance: Help with My cover

We do offer learner driver car insurance. To make permanent policy changes, please get in touch and our Live Chat team will be happy to help.

Am I covered for voluntary driving?

Car Insurance: Help with My cover

Voluntary work is work carried out by a person willingly without receiving any financial gain (except for mileage allowance). This is not something we need to record on your policy.

When do I get a courtesy car?

Car Insurance: Help with My cover

A courtesy car is covered as standard in our policies. This will only be provided whilst your vehicle is being repaired by one of our approved repairers...

My vehicle's not showing as insured on the Motor Insurance Database

Car Insurance: Help with My cover

It can take up to 72 hours for the Motor Insurance Database to be updated. Your cover will start on the date shown on your policy documents.

Am I covered for caravans and trailers?

Car Insurance: Help with My cover

Your motor policy will cover you using your car to tow any single trailer-caravan or broken-down vehicle while it is attached to your car and if allowed by law, provided it is not being towed for hire or reward.

I am unable to get a quote after inputting claim details

Car Insurance: Help with My cover

Unfortunately, we will need you to call us in order for us to help you with this.

I’ve just bought a new vehicle– am I still covered to drive my old one?

Car Insurance: Help with My cover

Yes, on the day you are picking up your new car, you are covered for the old one until you physically collect and start driving your new vehicle. At which point your cover will switch to the new one.

What does Motor Legal Expenses for car insurance include?

Car Insurance: Help with My cover

Motor Legal Expenses for car insurance is optional cover that you can add at the start or during your policy. It provides legal support and advice for a wide range of motor incidents and can give you peace of mind knowing you can get help with legal costs...

Can you improve my renewal price?

Car Insurance: Help with My cover

We want to make renewing easy. We think it is fairer and more convenient for our customers if we provide our final price from the outset based on the information we hold for you...

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.