Save time with our virtual assistant who can answer your questions 24/7.

If you can’t find what you need it can also direct you to the easiest way to contact us.
Bought your policy through a broker, partner or intermediary? Broker help.


Need More Help?

Making Changes

How do I change or add a driver? How do I change my van details? How do I change my address?
View all change questions

Cancellations

How do I cancel my van insurance policy at renewal? How do I cancel my van insurance policy midterm? What do I do if the policyholder has passed away?
View all cancellation questions

No Claims Discount

What do you accept as proof of no claims discount? How do I upload my proof of no claims discount? My proof of NCD doesn't meet the criteria
View all NCD questions

My Cover

Can I drive other vans? What's a policy excess? Do you offer temporary cover?
View all cover questions

Policy Renewal

How do I renew my van insurance policy? Why is my renewal price different? How do I change my payment details for renewal?
View all renewal questions

Payments

I’ve missed a monthly payment I've missed my annual payment Can I change my bank details or direct debit?
View all payment questions

Online account

How do I log into My account? Large print / Braille documents How do I reset my online account username or password
View all online account questions

Brexit and Covid Information

Do I need a Green Card to drive in the EU? How can you help if Covid is an issue?
View all Brexit and Covid questions

Other

What charities do you support? Careers Diversity and inclusion
View all other questions