Home insurance

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Defaqto 5 Star Home Insurance logo

Home insurance

With Defaqto’s 5 Star rating you can feel confident in Ageas Home insurance products and service.

Need to contact us about your policy?

To help us get you through to the right person we first need to know how you bought your Ageas home insurance policy.

We sell home insurance directly to customers, but we also sell through intermediaries, partners and brokers.

If you bought your home insurance with Ageas directly on the website or through a price comparison site, there are a number of quick and easy ways you can get in touch.

How to get in touch

Manage your policy online

You can make changes to your policy instantly using your online account, including changing your address.

Log in or create account.

Renew your policy

Renewing your policy couldn't be easier with your online account.

Log in or create account.

Discuss your policy

0345 165 0900

This number is for policies bought directly with Ageas. If you bought your policy through an intermediary (Such as a broker) you should contact them directly.

Lines open Mon to Fri 8:30am - 6:00pm and Saturday 8:30am - 4:00pm.

Speak to our Claims Team

0345 165 5753

This number is for policies bought directly with Ageas. If you bought your policy through an intermediary (Such as a broker) you should contact them directly.

You can report a household claim over the phone Monday to Friday 8am -8pm or Saturday/Sunday/public holidays 9am - 5pm.
To discuss an existing claim, our team is available Monday-Friday 9am - 5pm. 

Renew your policy

0345 165 5788

This number is for policies bought directly with Ageas. If you bought your policy through an intermediary (Such as a broker) you should contact them directly.

Lines open Mon to Fri 8:30am - 6:00pm and Saturday 8:30am - 4:00pm.

Make a complaint

0345 165 0900

This number is for policies bought directly with Ageas. If you bought your policy through an intermediary (Such as a broker) you should contact them directly.

Lines are open Mon to Fri 9.00am - 5:00pm.

Send us a message

Rather we answered by email? Click here to fill out our contact us form.

Customers that bought Ageas home insurance through a broker, partner or intermediary must get in touch with who they bought their policy from to make any changes or renew. Unfortunately we are unable to help with this directly.

If you have a question about something else, there are a number of quick and easy ways you can get in touch with us.

How to get in touch

Discuss your policy

If you would like to renew, amend or discuss your policy then please contact the individual or company who originally sold you the policy. This could be an insurance broker, financial adviser or another intermediary firm who are authorised to sell on behalf of Ageas.

Speak to our Claims Team

0345 165 5753

Make a complaint

Click here to find the best ways to make a complaint.

Insurance from an Estate Agent

0161 830 1316

If you bought an Ageas product from either Connells, New Homes Group or a Sequence estate agent.