Need to contact us about your home insurance?

Whatever your query is, we’re here to help. From making a claim or a complaint to renewing your policy, you’ll find all the ways you can contact us below.

How did you buy your home insurance?

Need to contact us?

If you didn’t buy your home insurance policy directly with Ageas (For example, you may have bought through a broker, partner or intermediary) and you need to renew, make a change or have a query about your policy, you must get in touch with who you bought from.

If you’ve got a question about something else, there are a number of quick and easy ways you can get in touch with us.

How to get in touch

When you need to contact us, we want to get you to the right person as quickly as possible:

Speak to our Claims Team

0345 122 3019

Make a complaint

Click here to find the best ways to make a complaint.

Home Guard queries

0161 830 1316

If you bought via an Estate Agent Scheme

Mplus.homeguard@ageas.co.uk

Optima queries

0161 834 9888

Need to contact us?

If you have Ageas Elastic home insurance, there are a number of quick and easy ways you can get in touch.

Your online account

Did you know you can renew your insurance and amend your policy online? Just log into your online account and you’ll be all done in no time.

How to get in touch

When you need to contact us, we want to get you to the right person as quickly as possible:

Speak to our Claims Team

0345 125 2491

24/7 UK-based claims service

How can we help?

Have a chat with us now

Send us a message

Rather we answered your query by email? Fill out the contact us form below and we’ll get back to you within 48 hours

Send us a message

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Make a complaint

If you’re not happy about something, we want you to get in touch so we can try and resolve your issue as quickly as we can. Just email us at elastichome@ageas.co.uk.