OPTIONAL COVER CLAIMS

If you need to make a claim, or contact us about an existing claim, please call your dedicated claims handler on the number provided when you reported your claim.

Home Emergency cover

The claims handling services for Home Emergency cover are provided by AXA Assistance (UK) Limited.

Please click here to make a claim online.

Alternatively, please call 0345 166 6358.
Lines are open 24 hours a day.

Home Emergency claims

Home Excess Protection

The claims handling services for Home Excess Protection are provided by AXA Assistance (UK) Limited.

You can make a claim 24/7 using the Online Claims Portal, alternatively please call 0345 168 5126.

Lines are open 9am-5pm, Mon-Fri.

Home Excess Protection claims

Home Legal Expenses

  • If your policy is provided by Arc Legal Assistance Limited, please call 0345 165 5756

    Lines are open 24 hours a day, 365 days a year.
  • If your policy is provided by RAC Motoring Services, please call 0345 234 2236

    Lines are open 24 hours a day, 365 days a year.