Car insurance claims

1. 1. Check your excess. You can check this, your cover limits and details of endorsements in your Statement of Fact, which can be found in your online account or policy confirmation email
   2. Check that you’re covered by reading your policy document, which you can find in your online account or policy confirmation email. Or you can check examples of our policy documents
   3. Check if you can make your claim online.
      You can make a claim online for the following:

• • • Road accident
    • Damage to your car
    • Accidental misfuelling
    • Damaged windscreen or window glass
    • Fire, theft or attempted theft (incl. personal belongings)

Make a car claim

• • Your policy number. You can find this on your confirmation email or documents in your online account

• • Details of what happened, where and when.
  • Photos of the damage to the cars or dashcam footage.
  • Any witness contact details.
  • Third party details including their vehicle registration and details.

The more details you can give us, the quicker we can progress your claim.

We'll usually:

• • Check that you’re covered by your insurance

• • Confirm how much excess you’ll need to pay
  • Send a link so you can upload photos or documents
  • Review your claim and keep you updated
  • Help organise repairs – we have a huge network of approved repairers. We can help pick the best one for you and take care of everything
  • Tell you if your car is repairable straight away
  • Tell you what will happen next.

Browse our car claims FAQs - for answers to questions on:

• Accidents
• Policy details
• Claims
• Complaints
• Fraud
• Troubleshooting.