Money worries
How we can help
With households across the UK facing increasing pressures with day-to-day bills and expenses, we understand that it can become overwhelming. We’re here to help support you and your finances.
With the rising cost of food, energy and living, many of us are feeling the pinch.
From mounting debt and staying on top of repayments to a change in circumstances from a break-up or redundancy, there are many factors that can cause money worries.
Whatever the reason, we’re here to help support you to help you get back on top of things.
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Struggling to stay on top of payments
If you’re struggling to pay, it’s best to speak to us as soon as possible, to find out what we can do to help. We may be able to help make your insurance more affordable and flexible; we can also guide you to additional support. Find out more about additional support -
Redundancy or change of circumstances
Have you recently experienced significant life changes such as redundancy or a break-up? Find out what you can do so significant life events don’t impact your finances. Find out more about a change of circumstances -
Fraud
Do you think you’ve been a victim of fraud? We know this can be stressful and upsetting, but help is available. Find out more help from fraud -
Financial abuse
Are you worried that you or somebody you know is a victim of financial abuse? Help and support is always available. Find out more about financial abuse
Get help with car payment questions
Visit the help centre:
Get help with home payment questions
Talk to us
We understand that life can bring challenges and is different for everyone. If you’re struggling to keep up with payments, or finding things challenging, we’re here to support you as best we can.
If you’d like to speak to us
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.
You can call us on 0345 165 5783. Our Live Chat and Call Centre teams are available Monday to Friday 8.30-6pm and Saturday 8.30-4pm.
Health and Wellbeing
We’re mindful that health and finances can have a huge impact on one another, and our specialist team can help you by providing tailored support.
Get support for your wellbeing
Life events
If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.
Get support with life events
Accessibility
We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.
Get accessibility support
Where else can I get help?
If you need additional support with your health, wellbeing or finances, you don't have to face anything alone. There are numerous charities and organisations you can reach out to.