TPA

We will do our best to repair your vehicle and we have a national network of approved repairers, offering a wide range of benefits:

• Quick and efficient service.
• Free collection and delivery of your vehicle.
• Genuine parts used on all repairs.
• Minimum of a three year guarantee on all repairs.
• Self-authorising garages - removing the need to obtain an estimate meaning repairs can start straight away.
• Robust quality control programme with all of our approved repairers.
• Free wash and vacuum.

You can choose to get your vehicle repaired at a garage of your choice. If you would like to use your own garage, simply advise us which garage you would like to use and we will liaise with them directly.

Each claim is assessed on an individual basis. We will do our very best to repair your vehicle but in some cases this may not be possible, in which case we may offer a cash settlement as an alternative.

If you use of one of our approved repairers, they will be able to provide you with a free courtesy car for the duration of the repairs. You will be insured as you would in your own vehicle. If this does not meet your mobility needs, we can provide you with a replacement vehicle through one of our hand-picked hire providers.

A courtesy vehicle will be provided for as long as it is reasonably required while the repairs to your vehicle are undertaken.

In some cases it may be more appropriate for us to consider a cash payment instead of providing a replacement vehicle. This will be based on individual needs and requirements.

You may have been offered a vehicle through your insurers or another company. For further information, please download the pdf relating to this.

When the cost of the repairs is greater than the current market value of the vehicle, the vehicle is considered to be beyond economical repair, also known as a total loss or a write-off. 

If your vehicle is considered beyond economical repair, we will calculate the vehicle’s value and agree this with you. Once a payment has been made, we can then arrange to dispose of your vehicle for you. Alternatively, if you would like to retain your damaged vehicle and it is safe to do so, we will deduct the salvage value from any payment made. Industry databases, such as the national Motor Insurance Database, will be updated to reflect that the vehicle has been the subject of a write off. 

Claiming through Ageas has a number of benefits:

• A dedicated team: our dedicated third party team are on hand to help get things back to normal fast. We are open seven days a week, contact us on 01452 626649; Monday-Friday: 8am-7pm; Saturday: 9am-5pm.
• Protecting your no claims: claiming directly through Ageas will not affect your no claims discount and you will not incur any insurance excess charges.
• A choice of repairers: if your car is repairable, you will have access to our network of approved repairers. Alternatively, you can use a garage of your choice to undertake the work.
• Prompt payment: if your vehicle is damaged beyond economical repair, we will ensure that you receive prompt payment for the value of your vehicle.
• Stay mobile: we will ensure that you remain mobile through providing a complimentary courtesy or hire vehicle.

Don't just take our word for it...

Dealing directly with the other side’s insurer (in this case Ageas) has a number of benefits. The claim is managed with as little inconvenience to you as possible, and at no cost to you. People who deal directly with the other side's insurer may receive compensation faster when compared with those who choose to use legal representation. If an accident was not your fault and you deal directly with the other side’s insurer, the insurer will also never take a portion of the compensation you receive. Moreover, reducing unnecessary legal costs will help keep everyone's insurance premiums down.

- Third Party Claimant Guide, Association of British Insurers. (June 2022)

Ageas takes the protection of people’s data very seriously. We ensure that the data we process for both customers and non-customers has appropriate security measures around them.

As part of a claim, we may collect different pieces of information about you. This could be from a variety of sources including directly from you or from our customers where you have given them your information after an accident, as well as publicly available sources and industry registers.

The information could include details such as your name, address, contact information and even special category data, such as medical data.

We will use this information for the purposes of settling an insurance claim, and may contact you to offer our services where you have been involved in a non-fault accident with one of our customers. If you advise that you do not want our services, then we will no longer contact you for these purposes, and will only process your data as necessary to settle a claim.

For further information on how Ageas processes your data, you can access the Privacy Policy for non-Ageas customers here.